Gaming Pillow Arm Upgrade Kit

I was part of the first batch of orders on the Mechanism Pillows that did not have this arm upgrade included (the pillows I believe have this kit either preinstalled or included now). Reached out to the folks at Mechanism regarding my issue and they were more than happy to ship over this arm upgrade kit to me for absolutely free, which was such an unexpected, pleasant surprise - especially considering the team is dealing with the wrath of mother nature over in Los Angeles. The pillow (and this arm kit) are incredible, high quality products that serve a functional purpose, but the team and their business practices/customer service at Mechanism have made me a lifelong customer. For what it's worth though - if you are considering this arm upgrade kit, it took just a couple minutes to install and works great!

You’ve shown dedication and commitment to us and I am grateful that you’ve offered this item at a loss to support a product that you didn’t have any obligation to support. This is just me saying that your style of business is one that should be promoted. I won’t be buying the product, since the fix worked great for me and I’m happy with the new tension and easy access to adjust it in the future. Also, you’re selling it at a loss and I don’t need to cost you for no reason. I hope your team stays safe from the wildfires, I look forward for your future products